Responsible Gaming
at fbajaa

At fbajaa, responsible gaming is not simply a legal requirement — it is a core part of who we are as a platform. We understand that gambling, when enjoyed responsibly, is a legitimate and entertaining pastime for millions of players across Bangladesh. From cricket betting during BPL season to spinning slot reels or playing live casino tables, fbajaa is designed to deliver that entertainment safely and fairly.

However, we also recognise that for a small number of individuals, gambling can develop into a serious problem that affects their finances, relationships, and mental wellbeing. fbajaa takes this risk seriously. We have invested in a comprehensive suite of responsible gaming tools and policies to ensure that every player on our platform has access to the resources they need to keep their gambling under control.

We hold a clear position: gambling at fbajaa must always be a choice made freely by an informed adult, with full awareness of the risks involved. fbajaa will never encourage a player to bet beyond their means, and we will actively intervene if we detect patterns of behaviour that suggest a player may be experiencing difficulty.

fbajaa's age verification process is thorough and non-negotiable. When you register an fbajaa account, you are required to confirm that you are 18 years of age or older. By proceeding with registration, you make a legal declaration that you meet this requirement. fbajaa may subsequently request a copy of your National Identity Card (NID), passport, or other government-issued document to verify your date of birth before permitting deposits, withdrawals, or continued gameplay.

If you share a device or household with individuals under the age of 18, fbajaa strongly recommends that you log out of your fbajaa account after each session and enable password protection or parental controls on your device. Do not share your fbajaa login credentials with anyone, and never allow a minor to access your fbajaa account under any circumstances.

Self-exclusion is the most powerful responsible gaming tool available on the fbajaa platform. It allows you to voluntarily block your own access to your fbajaa account for a defined period, giving you a structured break from gambling. If you feel that gambling is negatively affecting your life, self-exclusion is a positive and courageous step to take.

fbajaa offers self-exclusion periods of varying durations, from a short-term break of 30 days to a permanent exclusion with no scheduled end date. During any active self-exclusion period, you will be unable to log in, deposit funds, place bets, or access any part of the fbajaa gaming platform. fbajaa will also cease sending you promotional emails and bonus notifications for the duration of your exclusion.

Deposit limits are one of the most effective tools for managing your gambling budget at fbajaa. By setting a maximum amount that can be deposited within a defined time period, you take direct, practical control over how much money enters your fbajaa account — regardless of how you feel in the moment.

fbajaa allows you to set deposit limits across three timeframes: daily, weekly, and monthly. You may set limits for one, two, or all three periods simultaneously. Once a deposit limit is active, fbajaa's platform will prevent you from depositing more than the specified amount within that timeframe, even if you attempt to do so via a different payment method such as bKash, Nagad, or Rocket.

Not every player who needs a break from gambling requires a full self-exclusion. fbajaa's time-out feature is designed for players who want to temporarily suspend their account for a shorter, defined period without committing to a long-term exclusion. A time-out is a lighter-touch option that gives you immediate respite from the platform without permanent consequences.

During a time-out period, your fbajaa account will be temporarily deactivated. You will be unable to log in, deposit, or place any bets. Any scheduled or pending withdrawals that were initiated before the time-out will still be processed normally. When your chosen time-out period expires, your account will automatically reactivate unless you choose to extend the time-out or convert it to a full self-exclusion.

Problem gambling can develop gradually and is not always easy to recognise in yourself. It often begins with small changes in behaviour that escalate over time. fbajaa encourages all players to be honest with themselves about their gambling habits. The following are common warning signs that gambling may be becoming a problem rather than a form of entertainment.

The following questions are intended to help you reflect honestly on your gambling habits. Consider each question carefully and answer truthfully. If you answer "yes" to several of these questions, it may be time to seek help or make use of fbajaa's responsible gaming tools.

If you believe gambling is becoming a problem in your life, taking action early makes a real difference. fbajaa's support team is available 24 hours a day, seven days a week, to assist any player who feels their gambling is out of control. You can reach us at [email protected] — please use the subject line "Responsible Gaming Help" so your message is routed directly to our dedicated team.

Beyond fbajaa's own support, we encourage players in Bangladesh who are struggling with gambling-related issues to speak with a qualified mental health professional, a trusted family member, or a community support group. Problem gambling is a recognised condition, and effective help is available. Seeking assistance is a sign of strength, not weakness.

fbajaa will never penalise, limit, or disadvantage any account holder for raising a responsible gaming concern. Your welfare is our priority, and all communications regarding responsible gaming are treated with complete confidentiality by our support team.