fbajaa Privacy Policy

When you interact with the fbajaa platform — whether during registration, account use, or simply browsing fbajaa.net — we may collect a range of personal and technical data. The categories of data collected and the circumstances under which they are gathered are described in detail below.

Registration Data

When you create an fbajaa account, we collect the information you provide directly on the registration form. This includes your full legal name, date of birth, email address, mobile phone number, and any username or account alias you choose. This data is required to create and maintain your account and to verify your identity when requested.

Verification Data

In accordance with our identity verification obligations, fbajaa may request additional personal documents at various points during your account's lifetime. These may include scanned or photographed copies of a valid National Identity Card (NID), passport, or driving licence, as well as proof of your registered mobile number or bank account. These documents are processed solely for verification and fraud prevention purposes.

Financial Data

fbajaa collects data relating to all financial transactions carried out on the platform, including deposit amounts, withdrawal requests, transaction timestamps, and the mobile banking or bank account identifiers (such as bKash or Nagad numbers, or bank account references) used to conduct transactions. We do not store full card numbers or complete bank account details beyond the reference information required to match transactions to your account.

Usage & Behavioural Data

We automatically collect data about how you use fbajaa.net. This includes pages visited, games played, bets placed, session duration, click patterns, and feature interactions. This data helps fbajaa understand player behaviour, improve the platform experience, and personalise your interactions with the site.

Technical Data

Technical data is collected automatically when you visit fbajaa.net. This includes your IP address, device type, browser type and version, operating system, screen resolution, referral URL, and time zone. This information is used for platform security, fraud detection, and to ensure optimal platform performance across different devices and connection types.

Communications Data

When you contact fbajaa support via email ([email protected]) or through any in-platform messaging feature, we retain records of those communications, including the content of messages, timestamps, and any attachments provided. These records are used to resolve disputes, improve support quality, and maintain accountability.

fbajaa uses the personal data we collect to operate the platform, fulfil our contractual obligations to you, comply with applicable legal requirements, and improve our products and services. The following outlines the specific purposes for which your data is used.

fbajaa does not sell, rent, or trade your personal data to third parties for marketing purposes. We treat your personal information with the strictest confidence. However, there are limited circumstances in which your data may be shared with carefully selected third parties, as described below.

Payment Processing Partners

To facilitate deposits and withdrawals, fbajaa shares the minimum necessary financial data with licensed payment processing partners, including mobile financial service providers such as bKash, Nagad, and Rocket, as well as partner banks such as Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners are contractually required to handle your data securely and only for the purpose of processing the relevant transaction.

Game Software Providers

fbajaa works with third-party game software providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — to deliver casino games, live dealer tables, and crash games. These providers may receive anonymised or pseudonymised session data necessary to operate the games you play. No directly identifiable personal data beyond what is technically required for game operation is shared with game providers.

Identity Verification Services

Where fbajaa uses third-party identity verification services to confirm your NID or passport details, your verification documents and associated data will be shared securely with those services for the sole purpose of verification. These providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

Legal and Regulatory Disclosure

fbajaa may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by applicable law, court order, or lawful regulatory instruction. In such cases, fbajaa will only disclose the minimum information required to satisfy the legal obligation. Where legally permissible, fbajaa will notify you of any such disclosure.

Business Transfers

In the event that fbajaa undergoes a merger, acquisition, or sale of all or a material portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data going forward, prior to any transfer taking effect.

fbajaa uses cookies and similar tracking technologies to enhance your experience on fbajaa.net, maintain session continuity, and gather analytical data about platform usage. By continuing to use fbajaa.net, you consent to the use of cookies as described in this section.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences, maintain your login session, and collect basic analytics about how the site is being used. Cookies do not contain executable code and cannot directly harm your device.

Types of Cookies We Use

fbajaa retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applied to each category of data reflect our operational needs, legal obligations, and the principles of data minimisation.

Account registration data is retained for the full lifetime of your active account and for a period of at least five years following account closure. This retention period enables fbajaa to resolve any late-arising disputes, respond to regulatory inquiries, and fulfil anti-money laundering record-keeping obligations. Financial transaction records are retained for a minimum of seven years from the date of each transaction, in line with standard financial record-keeping requirements. Verification documents such as NID copies and passport scans are retained for the period required to fulfil the verification purpose and subsequently for five years from account closure.

Usage and technical data collected for analytical purposes is retained in an anonymised or pseudonymised form and is not subject to the same deletion schedule as directly identifiable personal data. Communications data — including support email correspondence — is retained for three years from the date of the last communication in a thread.

When your data is no longer required for any of the purposes described above, fbajaa will securely delete or irreversibly anonymise it. If you wish to request deletion of your personal data before the end of its natural retention period, please refer to the Your Rights section of this policy.

fbajaa employs a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. We treat data security as a core operational requirement, not an afterthought.

Encryption

All data transmitted between your device and fbajaa.net is protected using industry-standard TLS (Transport Layer Security) encryption with a minimum 256-bit key. This ensures that your login credentials, financial transaction details, and personal information cannot be intercepted by third parties during transmission. Data stored on fbajaa's servers is also encrypted at rest using AES-256 encryption.

Access Controls

Access to personal data within fbajaa's internal systems is strictly role-based. Only personnel with a legitimate operational need — such as customer support staff handling a specific inquiry, or compliance officers conducting a verification review — are granted access to personally identifiable information. All internal access events are logged and audited on a regular basis.

Infrastructure Security

fbajaa's platform infrastructure is hosted on secured servers with firewall protection, intrusion detection systems, and regular vulnerability assessments. We apply software security patches promptly and conduct periodic penetration testing to identify and remediate potential weaknesses before they can be exploited.

Incident Response

In the event of a data security incident that affects your personal data, fbajaa will take immediate steps to contain the breach, assess its scope, and notify affected users as promptly as possible. We maintain a documented incident response plan and review it regularly.

Despite the security measures fbajaa employs, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your fbajaa login credentials confidential and for ensuring the device you use to access fbajaa.net is adequately secured. If you suspect any unauthorised access to your account, contact [email protected] immediately.

As a user of the fbajaa platform, you hold a number of rights with respect to the personal data fbajaa holds about you. fbajaa is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, contact our support team at [email protected] with the subject line "Data Rights Request", along with sufficient information to identify your account.

fbajaa will respond to all data rights requests within a reasonable timeframe. In most cases, requests will be acknowledged within 5 business days and resolved within 30 days, depending on the complexity and volume of the request. fbajaa reserves the right to verify your identity before processing a data rights request.

fbajaa reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, or improvements to the platform that affect how personal data is handled. All amendments will be posted on this page with a revised effective date displayed at the top of the document.

Where a change to this Privacy Policy is material — meaning it significantly affects the nature of the data we collect, the purposes for which we use it, or the rights available to you — fbajaa will provide advance notice via the email address registered to your account, at least 14 days before the amended policy takes effect. Your continued use of the fbajaa platform after the effective date of any amended policy constitutes your acceptance of the updated terms.

fbajaa encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being managed. If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fbajaa handles your personal data, please contact our support team using the details below. All privacy-related correspondence should clearly reference "Privacy Policy" or "Data Rights Request" in the subject line to ensure it is directed to the appropriate team.

Contact Information

Email: [email protected]
Response Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Expected Response Time: Within 5 business days for data rights requests